Frequently Asked Questions

💼 About Vorax

1. What is Vorax?
Vorax is a South African-based online tech retailer offering a wide range of electronics, computer accessories, gaming gear, and smart home solutions. Our goal is to provide reliable tech products at competitive prices, with a strong focus on customer support and transparency.

2. Do you keep stock locally?
Yes. We work with trusted local suppliers and fulfillment partners within South Africa. Stock availability may vary per product, but all orders are dispatched locally to ensure reliable delivery times.

3. Is Vorax a registered business?
Yes. Vorax is the trading name of Vorax Technologies (PTY) Ltd (Registration No. 2025/494434/07), a legally registered South African business that complies with all applicable local regulations.

4. Are you a VAT vendor?
We are currently not registered as a VAT vendor. If this changes in future, our invoicing and policies will be updated accordingly.

5. Where is Vorax based?
Vorax is an online-only retailer. Orders are fulfilled through our local logistics partners. Our registered business address is:
Vorax Technologies (PTY) Ltd (Trading as Vorax)
24 Doringboom Street
Allen Grove
Kempton Park, Gauteng 1619
South Africa

6. Is Vorax a marketplace?
No. Vorax is a single-merchant online retailer. All orders are placed directly with Vorax Technologies (PTY) Ltd, payments are processed by us, and customer support, warranties, returns, and refunds are handled by Vorax.

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🚚 Shipping & Delivery

7. Where do you ship to?
We currently deliver nationwide across South Africa.

8. How long does delivery take?
Orders are processed within 1–2 business days. Delivery usually takes a further 1–3 business days depending on your location and courier schedules. Total delivery time is typically 2–5 business days from order placement. Please note these are estimated timeframes and may occasionally vary due to courier operations or unforeseen circumstances.

9. Do you offer express or overnight shipping?
At this stage, we do not offer express or overnight shipping. All orders are dispatched within 1–2 business days and typically arrive within 2–5 business days.

10. How much does shipping cost?
We offer flat-rate shipping of R150 on all orders within South Africa. This rate applies regardless of order value or location. For full details, please view our Shipping Policy.

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📦 Orders & Returns

11. How do I track my order?
Once your order has been dispatched, you'll receive a tracking link via email or WhatsApp. You can also view your order status by logging into your customer account.

12. Can I cancel or change my order after placing it?
Orders are processed quickly, so changes or cancellations are not guaranteed. If you contact us immediately and the order hasn't shipped yet, we'll do our best to assist.

13. What if I receive the wrong item or my order arrives damaged?
Please notify us within 48 hours of delivery. Email your order number and clear photos to info@vorax.co.za or contact us via WhatsApp at +27 68 641 2912. We will arrange a replacement or full refund at no cost to you.

14. What is your return policy for change-of-mind returns?
Under ECTA Section 44, you can return any non-defective product within 7 days of delivery for a full refund — no questions asked. Products must be unused and in their original packaging with all accessories included. You are only responsible for return shipping costs (R150). No restocking fees apply. For complete terms, please review our Return & Refund Policy.

15. What about defective or faulty products?
Defective or faulty products are covered under the Consumer Protection Act and the applicable manufacturer's warranty. No fees or return shipping charges apply to genuine defects — we cover everything. Contact us immediately with your order number and description of the issue.

16. How do I initiate a return?
Contact us within 7 days of delivery via email at info@vorax.co.za or WhatsApp at +27 68 641 2912 with your order number and reason for return. We'll provide return instructions and confirm your full refund amount.

17. When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. You receive a full product refund — your only cost is the R150 return shipping.

18. Can I exchange a product instead of returning it?
Yes, we accept exchanges within the 7-day return window. The product must be unused and in original packaging. For change-of-mind exchanges, you pay R150 return shipping and standard R150 shipping for the new order. For defective items or our error, we cover all shipping costs. Contact us to arrange an exchange.

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📦 Fulfilment & Product Sourcing

19. Where do your products come from?
All products sold on Vorax are sourced from established South African distributors and wholesale partners who supply authorised retail channels. We do not source products from consumers or informal sellers.

20. Are your products authentic?
Yes. All products sold on Vorax are 100% genuine and supplied through legitimate distribution channels. We do not sell counterfeit, grey-market, or illegally imported goods.

21. Who fulfils my order?
Orders are fulfilled through Vorax’s local fulfilment and logistics partners within South Africa. This allows us to offer reliable delivery times and local after-sales support.

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💳 Payments

22. What payment methods do you accept?
We accept secure payments via:

• Debit & Credit Cards (Visa & Mastercard)
• Instant EFT (via PayFast) or standard Bank EFT
• Zapper (where available)
• Mobicred

23. Are my payment details secure?
Yes. All payments are processed through trusted South African payment gateways using SSL encryption to protect your information.

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🛠️ Product & Technical Questions

24. Are your products new or refurbished?
All products sold on Vorax are brand new unless clearly stated otherwise on the product page. We only sell new products and this is reflected in our return policy.

25. Do products include a warranty?
Yes. All products sold on Vorax are covered by the Consumer Protection Act and include a minimum 6-month implied warranty. Many products also carry manufacturer warranties ranging from 12 to 24 months, depending on the brand and product category. Vorax assists customers with warranty claims and after-sales support throughout the warranty period.

26. Do you offer bulk or business pricing?
Yes. We do offer bulk and B2B pricing on selected products. Please contact us at info@vorax.co.za with your requirements.

27. Do products come with manuals or setup instructions?
Where available, digital manuals or setup guides are included on the product page or provided electronically. If you need help, just reach out to our support team.

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📩 Support & Contact

28. How can I contact Vorax?
You can reach us via:

• WhatsApp: +27 68 641 2912
• Email: info@vorax.co.za
• Phone: +27 68 641 2912

Our business hours are Monday to Friday, 9:00 AM – 5:00 PM SAST.

29. What's the best way to reach support?
We primarily use WhatsApp at +27 68 641 2912 and email at info@vorax.co.za for faster response times and to ensure all customer queries are properly tracked and documented. We typically respond within 24 hours during business days.

30. Can I suggest a product or brand?
Definitely. We're always looking to expand our range. Send us your suggestion via WhatsApp or email and we'll take it into consideration.

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🔒 Privacy & Security

31. How do you protect my personal information?
We take data privacy seriously and comply with the Protection of Personal Information Act (POPIA). Your personal information is used only for order processing and customer support. We never sell or share your data with third parties for marketing purposes. For full details, see our Privacy Policy.

32. Do you store my credit card information?
No. All payment processing is handled by secure third-party payment gateways. We do not store or have access to your complete credit card details.

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Still have questions?
Contact us at info@vorax.co.za or via WhatsApp at +27 68 641 2912. Visit our Contact Page for more ways to reach us.