Get In Touch With Vorax

We typically respond to all inquiries within 24 hours during business days (Monday to Friday).

Please provide your full name, contact details, order number (if applicable), and a detailed description of your inquiry. The more information you provide, the better we can assist you.

You can reach us via our contact page, email us at info@vorax.co.za, phone at +27 68 641 2912, or WhatsApp at +27 68 641 2912. We respond to all messages during business hours (Monday-Friday, 9:00 AM - 5:00 PM SAST).

Vorax Technologies (PTY) Ltd is registered at 24 Doringboom Street, Allen Grove, Kempton Park, Gauteng, 1619, South Africa. We operate as an online retailer serving customers throughout South Africa.

Shipping: We offer nationwide shipping across South Africa with tracking on all orders. A flat-rate shipping fee of R150 applies to all orders.

Returns & Refunds: Under ECTA Section 44, you can return any non-defective product within 7 days of delivery for a full refund. You are only responsible for return shipping costs (R150). No restocking fees apply. For complete terms, see our Return & Refund Policy.

Defective Products: Warranty claims for defective items are handled in accordance with the Consumer Protection Act and manufacturer warranty terms. We cover all shipping costs for defective products.

Once your order ships, you'll receive a tracking number via email. Use this number on our courier partner's website to monitor your delivery in real-time. If you have any issues, our support team is here to help.