Get In Touch With Vorax

We typically respond to all inquiries within 24 hours during business days (Monday to Friday).

Please provide your full name, contact details, order number (if applicable), and a detailed description of your inquiry. The more information you provide, the better we can assist you.

You can reach us via our contact page, email us at info@vorax.co.za, phone at +27 68 641 2912, or WhatsApp at +27 68 641 2912. We respond to all messages during business hours (Monday-Friday, 9:00 AM - 5:00 PM SAST).

Vorax Technologies (PTY) Ltd is registered at 24 Doringboom Street, Allen Grove, Kempton Park, Gauteng, 1619, South Africa. We operate as an online retailer serving customers throughout South Africa.

Shipping: We offer nationwide shipping across South Africa with tracking on every physical order. Delivery is free on orders of R2,500 or more; below that a R150 delivery fee applies. Delivery takes 2–5 business days. Digital products (such as software licences) are delivered by email with no delivery fee. See our Shipping Policy.

Returns & Refunds: Under ECTA Section 44, you can return any non-defective product within 7 days of delivery for a full refund. You are only responsible for return shipping costs (R150). No restocking fees apply. Digital licences can't be returned for change of mind once the key has been delivered. For complete terms, see our Return & Refund Policy.

Defective Products: Warranty claims for defective items are handled in accordance with the Consumer Protection Act and manufacturer warranty terms. We cover all shipping costs for defective products.

Once your order ships, you'll receive the courier's name and a tracking number by email or WhatsApp. Use it on the courier's website to follow your delivery. If you have any issues, contact us and we'll help.