Shipping policy
Last Updated: 22 January 2026
Vorax Technologies (PTY) Ltd (Registration No. 2025/494434/07), trading as Vorax, is a South African e-commerce retailer responsible for the sale, fulfilment, and delivery of all orders placed on vorax.co.za.
This Shipping Policy explains how orders are processed, shipped, and delivered within the Republic of South Africa. For more information about your legal rights, please refer to Section 3A.3 and Section 5 of our Terms of Service.
Delivery Overview
| Delivery Area | Republic of South Africa only |
| Order Processing Time | 1–2 business days |
| Delivery Time After Dispatch | 1–3 business days |
| Total Estimated Delivery Time | 2–5 business days from order placement |
| Shipping Cost | R150 flat rate (all orders) |
Shipping Fees
We charge a flat delivery fee of R150 on all orders within South Africa.
- No variable pricing based on weight or quantity
- Shipping fees are clearly displayed at checkout before payment
- No hidden costs or surprise charges
Order Processing
All orders are processed within 1–2 business days after successful payment confirmation.
Payment Confirmation
- Most payments confirm within 24 hours
- Some payment methods may take up to 2 business days
- Orders are only dispatched once payment has cleared
Non-Processing Days
- Saturdays and Sundays
- South African public holidays
Delivery Timeframes
Once an order has been dispatched, delivery typically takes 1–3 business days, depending on the delivery address and courier route.
Total estimated delivery time: 2–5 business days from the date the order is placed.
Delivery Times May Vary Due To
- Courier routing and service schedules
- Remote or outlying delivery locations
- Unforeseen logistical or operational delays
Delivery timeframes are estimates and not guaranteed, however we make every reasonable effort to deliver within the stated period.
Order Tracking
Once your order has been dispatched, you will receive a notification via email and/or WhatsApp containing:
- Dispatch confirmation
- Your tracking number
- A link to track your delivery online
- An estimated delivery date
You may also view your order status by logging into your Vorax account.
If you have not received tracking details within 2 business days after dispatch, please contact us and we will assist promptly.
Courier Partners
Vorax works with reputable South African courier companies to ensure secure and reliable delivery.
Courier selection is determined by:
- Service reliability
- Delivery coverage for your area
- Delivery efficiency
We are unable to accommodate requests for specific courier companies.
Customer Delivery Responsibilities
To avoid delays, please ensure that the following details are accurate at checkout:
- Correct delivery address
- Complex, unit, or gate access details where applicable
- A valid contact number
- Someone available to receive the delivery
Failed Deliveries
Vorax cannot be held responsible for failed deliveries caused by:
- Incorrect or incomplete address details
- No recipient available at the delivery address
- Incorrect contact information
- Delivery instructions requesting parcels be left with third parties
Returned Parcels
If a parcel is returned due to failed delivery or incorrect details, a re-delivery fee of R150 will apply.
Address Changes
- Please contact us immediately at info@vorax.co.za or via WhatsApp
- Address changes are not guaranteed once an order has been dispatched
Delivery Delays
While we strive to meet all delivery estimates, delays may occur due to factors beyond our control, including:
- Severe weather conditions
- Courier capacity constraints during peak periods
- Public holidays
- Load shedding or infrastructure disruptions
- Strikes, road closures, or force majeure events
Our Commitment
- We will notify you promptly if a delay occurs
- We will provide updated delivery information
- We will actively liaise with couriers to resolve issues
Inspecting Your Order
Upon delivery, please:
- Inspect the parcel for visible damage before signing
- Verify that all items are present and correct
- Report any issues immediately
Damaged or Incorrect Items
- Note the issue on the courier documentation
- Take clear photos of the packaging and item
- Contact us within 48 hours of delivery
If an item is damaged or incorrect, Vorax will arrange a replacement or refund at no additional cost.
Contact Information
Vorax Technologies (PTY) Ltd
Trading as Vorax
Registration No. 2025/494434/07
Physical Address:
24 Doringboom Street, Allen Grove
Kempton Park, Gauteng, 1619
South Africa
Contact Us:
Email: info@vorax.co.za
Phone: +27 68 641 2912
WhatsApp: +27 68 641 2912
Business Hours: Monday–Friday, 09:00–17:00 (SAST)