Privacy policy

Privacy Policy

Last Updated: 22 January 2026

Vorax Technologies (PTY) Ltd (Registration No. 2025/494434/07), trading as Vorax, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Vorax is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Compliance with South African Law

This Privacy Policy complies with the Protection of Personal Information Act, 2013 ("POPIA"). Vorax Technologies (PTY) Ltd is the responsible party under POPIA for the processing of your personal information as described in this policy.

Personal Information We Collect or Process

Sensitive Personal Information

We do not intentionally collect or process special personal information as defined under POPIA, such as information relating to race, religion, health, biometric data, or criminal history.

If such information is incidentally provided to us (for example, through customer support communications), it will be processed only where lawful and necessary, and protected in accordance with this Privacy Policy.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Voluntary and Mandatory Information

Mandatory Information: To process your orders and provide the Services, we require the following information:

  • Name, email address, and phone number
  • Shipping and billing addresses
  • Payment information

Voluntary Information: The following information is optional but helps us improve your experience:

  • Account preferences and settings
  • Marketing communication preferences
  • Product reviews and feedback

If you choose not to provide mandatory information, we may be unable to process your order or provide certain services to you.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, analyze usage patterns, and deliver personalized content and advertisements.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognize your device and remember your preferences.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly (e.g., shopping cart functionality)
  • Performance Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

Your Cookie Choices

Where required by law, we will obtain your consent before placing non-essential cookies on your device. You can manage or withdraw your cookie preferences at any time through your browser settings or any cookie preference tools made available on our website. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Services.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

How We Use Your Personal Information

Automated Decision-Making

We do not use your personal information to make automated decisions that produce legal or similarly significant effects on you, including profiling that would affect your eligibility for products or services.

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.

Legal Basis: Performance of contract, legitimate interests

Marketing and Advertising

You may object to or opt out of direct marketing at any time, free of charge, as provided under section 11 of POPIA.

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites.

Legal Basis: Consent (you may opt out at any time)

Security and Fraud Prevention

We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.

Legal Basis: Legitimate interests, legal obligation

Communicating with You

We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Basis: Performance of contract, legitimate interests

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Legal Basis: Legal obligation, legitimate interests

How We Disclose Personal Information

No Sale of Personal Information

Vorax does not sell your personal information to third parties for monetary consideration.

We may share limited personal information with service providers, partners, or platforms (such as Shopify, payment processors, couriers, and advertising platforms) strictly for the purposes described in this Privacy Policy, and only as necessary to operate and improve our Services.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify.

To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy. You may exercise certain rights at the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Children's Data

The Services are not intended to be used by children under the age of 18, and we do not knowingly collect any personal information about children under 18 years of age without verifiable parental consent as required by POPIA.

Parental Rights: If you are the parent or guardian of a child under 18 who has provided us with their personal information without your consent, you may contact us to request that it be deleted.

No Sale or Sharing of Children's Data: We do not "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 18 years of age.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible.

Security and Retention of Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include:

  • Secure data encryption during transmission
  • Restricted access to personal information
  • Regular security assessments
  • Secure payment processing systems

However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

Data Retention

How long we retain your personal information depends on different factors:

  • Whether we need the information to maintain your account
  • Whether we need the information to provide you with Services
  • Legal obligations requiring us to retain information
  • The need to resolve disputes or enforce contracts

General Retention Periods:

  • Account information: Retained while your account is active, then 2 years after account closure
  • Transaction records: 5 years (tax and accounting requirements)
  • Marketing communications: Until you unsubscribe, then 1 year
  • Customer support communications: 3 years

You may request deletion of your personal information at any time, subject to legal retention requirements.

Data Breach Notification

In the event of a data breach that compromises your personal information, we will:

  • Notify the Information Regulator as required by POPIA
  • Notify affected individuals if the breach poses a risk to your rights and freedoms
  • Take immediate steps to contain and remedy the breach
  • Provide information about the nature of the breach and steps you can take to protect yourself

Breach notifications will be made without undue delay and, where feasible, within 72 hours of becoming aware of the breach.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know

You may have a right to request access to personal information that we hold about you, including:

  • Confirmation of whether we are processing your information
  • The purpose of processing
  • The categories of information being processed
  • The recipients or categories of recipients

Right to Delete

You may have a right to request that we delete personal information we maintain about you, subject to certain exceptions such as legal retention requirements.

Right to Correct

You may have a right to request that we correct inaccurate personal information we maintain about you.

Right to Object

You may object to the processing of your personal information for certain purposes, including direct marketing.

Right of Portability

You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances.

Right to Restrict Processing

You may request that we restrict the processing of your personal information in certain circumstances.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving these at any time by:

  • Using the unsubscribe option displayed in our emails to you
  • Contacting us at info@vorax.co.za
  • Updating your account preferences

If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

Exercising Your Rights

You may exercise any of these rights by contacting us using the contact details provided below. We will respond to your request within 30 days as required under applicable law.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

You also have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
33 Hoofd Street, Forum III, 3rd Floor Braampark
P.O Box 31533, Braamfontein, Johannesburg, 2017
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in, including to countries that may not have the same data protection laws as South Africa.

If we transfer your personal information out of South Africa to countries without adequate data protection, we will:

  • Implement appropriate safeguards such as standard contractual clauses
  • Ensure the transfer is necessary for the performance of our contract with you
  • Obtain your explicit consent where required

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law, including:

  • Email notification for material changes
  • Prominent notice on our website
  • Notification through your account

Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

Information Officer

In accordance with POPIA, Vorax Technologies (PTY) Ltd has appointed an Information Officer responsible for ensuring compliance with POPIA and handling data protection matters:

Information Officer: Director, Vorax Technologies (PTY) Ltd
Email: info@vorax.co.za
WhatsApp: +27 68 641 2912
Phone: +27 68 641 2912

Physical Address:
Vorax Technologies (PTY) Ltd
24 Doringboom Street, Allen Grove
Kempton Park, Gauteng 1619
South Africa

You may contact our Information Officer to:

  • Exercise your rights under POPIA
  • Lodge complaints about data processing
  • Request access to, correction, or deletion of your information
  • Obtain information about our data processing practices

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Vorax Technologies (PTY) Ltd
Trading as Vorax
Registration No. 2025/494434/07

Address:
24 Doringboom Street, Allen Grove
Kempton Park, Gauteng, 1619
South Africa

Get in Touch:
Email: info@vorax.co.za
WhatsApp: +27 68 641 2912
Phone: +27 68 641 2912
Website: https://vorax.co.za
Contact Page: https://vorax.co.za/pages/contact

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