Refund policy
Last Updated: 22 October 2026
Vorax Technologies (Pty) Ltd (Registration No. 2025/494434/07), trading as Vorax
This policy applies to all purchases made through vorax.co.za and is issued by Vorax Technologies (Pty) Ltd. It complies with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act, 2002 (ECTA). Your statutory consumer rights are not affected.
Your 7-Day Right to Return (Change of Mind)
In terms of Section 44 of ECTA, you may return a non-defective product within 7 calendar days of delivery for a full refund.
Change-of-mind returns requested more than 7 days after delivery cannot be accepted. This does not affect your rights for defective products under the Consumer Protection Act.
Refund Coverage
- Full refund of the product purchase price
- Original delivery charges are non-refundable
Return Cost
- R150 return shipping fee applies for change-of-mind returns
Return Conditions
- Product must be unused and in resalable condition (you may open the packaging to inspect the product)
- Product must be returned in its original packaging
- All accessories, cables, power supplies, manuals and bundled items must be included
- Serial-number, barcode and warranty stickers must be intact and must not be removed or altered
- Software and consumables must be unopened
How to Return a Product
- Notify Vorax within 7 days of delivery:
Email: info@vorax.co.za
WhatsApp: +27 68 641 2912 - Provide your order number and reason for return
- We will issue return instructions and arrange for our courier to collect the product from you. Please have the product packed and ready for collection within 2 business days of receiving our instructions so that your return can be processed promptly
- Returned products are inspected by our fulfilment partner. Refunds are processed within 7 business days after inspection and approval
Please do not send returns to our registered address unless we ask you to. Vorax manages the entire return and refund process and remains your point of contact throughout.
Order Not Received
Vorax is responsible for your order until it is delivered to you. Our estimated delivery time is 2–5 business days from order placement.
- If your order has not arrived within 7 business days of dispatch, contact us by email or WhatsApp with your order number
- We will open a trace with the courier and update you within 2 business days
- If the parcel is not delivered within 5 business days of the trace being opened, you may choose a full refund (including the delivery fee) or a replacement at no extra cost
- Refunds for undelivered orders are issued within 7 business days of your choice being confirmed
Missing Items
If your parcel arrives with an item missing, report it within 48 hours of delivery with your order number and a photo of the parcel contents. We will send the missing item or refund it at no cost to you. Please note that orders with more than one item may arrive in separate parcels — check your tracking details before reporting an item as missing.
Exchanges
If you wish to exchange a product, the original item is processed as a return and a new order is placed for the replacement item. The same return conditions apply.
Exchange Costs
-
Change of mind:
- R150 return shipping
- The usual delivery fee applies to the replacement order (free if the replacement order is R2,500 or more)
-
Defective item or order error:
- Vorax covers all shipping costs
Refund Processing Timeline
| Step | Timeframe |
|---|---|
| Inspection after return is received | 2–5 business days |
| Refund issued | Within 7 business days of approval |
Refund Method
- Card payments: refunded to the original card
- EFT payments: bank details requested for processing
- Mobicred payments: refunded to your Mobicred account
- Stitch Pay Later and Payflex (instalment) payments: refunded through the provider, which adjusts or cancels your remaining instalments under its terms
If a Return Is Rejected
- You will be notified with the reason for rejection
- You may request the item to be returned at your cost, or
- Provide consent for the item to be disposed of
Warranty & Defective Products
All products sold by Vorax are genuine and carry a minimum 6-month warranty in terms of the CPA. Some products include extended manufacturer warranties. Your Vorax order number or invoice serves as your proof of purchase for warranty purposes.
Damaged, Incorrect or Dead on Arrival (DOA)
- Notify us within 48 hours of delivery
- You may choose a replacement or full refund
- All shipping costs are covered by Vorax
Warranty Claims Process
- Contact Vorax with your order number, the product's serial number (where available) and a description of the fault
- Supporting photos or videos may be requested
- Return the product as instructed, with all accessories, cables and power supplies (shipping covered for approved claims)
- The product is assessed by our technical partner. We will update you within 3 business days of receiving it and give you an estimated turnaround time. Repair turnaround times depend on the manufacturer and are estimates
Before Sending a Device In
Please back up your data and remove any passwords, accounts or personal information from the device. Data recovery is not part of the warranty process, and Vorax and its partners are not responsible for data on returned devices.
Your Options if a Defect Is Confirmed
- Repair
- Replacement (same or equivalent product)
- Full refund including original delivery charges
Warranty Exclusions
- Normal wear and tear
- Accidental damage or liquid exposure
- Misuse, neglect, or failure to use or maintain the product according to the manufacturer's instructions
- Unauthorised repairs or modifications
- Removed, altered or damaged serial-number, barcode or warranty labels
- Loss of data, data recovery, or loss of software and settings
- Cosmetic damage that does not affect functionality
- Malware or virus damage (unless pre-installed software was defective)
Digital Licences
Because a licence key can be used once it is sent, digital licences cannot be returned for change of mind after the key has been delivered. If a key is faulty, invalid or already used, report it within 7 days of delivery and we will replace it or refund you in full.
Non-Returnable Items
- Perishable goods
- Custom or personalised items
- Opened hygiene products (e.g. earphones)
- Fully performed services with prior consent
- Digital licences once the licence key has been delivered (unless faulty, invalid or already used)
- Products used beyond reasonable inspection
Legal Compliance
- Consumer Protection Act 68 of 2008
- Electronic Communications and Transactions Act, 2002
Your statutory rights under South African law prevail in the event of any conflict.
Contact Details
Vorax Technologies (Pty) Ltd
Trading as Vorax
Registration No. 2025/494434/07
Registered Address:
24 Doringboom Street, Allen Grove
Kempton Park, Gauteng, 1619
South Africa
Email: info@vorax.co.za
Phone / WhatsApp: +27 68 641 2912
Website: vorax.co.za
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (SAST)
