Payment Policy

Payment Policy

Last Updated: 22 January 2026

This Payment Policy explains the payment methods, processing timelines, security measures, and terms applicable to purchases made through our online store.

Vorax Technologies (PTY) Ltd (Registration No. 2025/494434/07), trading as Vorax, is committed to providing secure, transparent, and reliable payment options for our customers.

This policy should be read together with our Terms of Service, Return & Refund Policy, and Privacy Policy.

Accepted Payment Methods

We accept the following payment methods via our secure checkout:

Credit & Debit Cards

  • Visa
  • Mastercard

All card payments are processed securely via our payment gateway provider.

Electronic Funds Transfer (EFT)

  • Instant EFT: Processed immediately via PayFast at checkout.
  • Manual EFT: Direct bank transfer to our business account. Banking details are provided only after an order has been placed to reduce fraud risk and ensure accurate payment references.

Orders paid via manual EFT will only be processed once funds have cleared in our account.

Alternative Payment Methods

  • Zapper (where available)
  • Mobicred (subject to approval)

Available payment methods may vary depending on your location and service availability. All supported payment options are displayed at checkout.

Payment Security

We take payment security seriously and implement multiple safeguards to protect your information.

Secure Processing

  • SSL Encryption: All transactions are protected using 256-bit SSL encryption
  • PCI DSS Compliance: Payments are processed through PCI-compliant providers
  • Third-Party Gateways: Payments are handled by trusted South African processors, including PayFast
  • No Card Storage: We do not store full credit or debit card details on our servers

Fraud Prevention

  • Transactions are monitored for suspicious activity
  • Additional verification may be required for high-value or unusual orders
  • We reserve the right to cancel transactions suspected of fraud

For more details, please refer to our Privacy Policy.

Currency and Pricing

Currency

All prices displayed on our website are in South African Rand (ZAR). We only accept payments in ZAR.

Pricing Transparency

  • Prices are final (No VAT is charged as we are not VAT registered)
  • Shipping fees (R150 flat rate) are shown at checkout before payment
  • No hidden fees are added
  • The checkout total is the final amount charged

VAT

Vorax Technologies (PTY) Ltd is currently not registered as a VAT vendor. Should our VAT status change, pricing and invoices will be updated accordingly.

Price Changes

Prices may change without notice; however, once an order is confirmed, the price paid will not change.

When Payment Is Processed

Payment Authorisation

  1. Your selected payment method is authorised
  2. Payment is captured once authorisation succeeds
  3. An order confirmation email is sent
  4. Orders are processed only after successful payment

Confirmation Timeframes

  • Card Payments & Instant EFT: Usually confirmed within minutes
  • Manual EFT: May take 24–48 business hours depending on your bank

Orders are not dispatched until payment has cleared.

Pre-Authorisation Holds

Some card payments may place a temporary hold on funds. These holds are controlled by your bank and may take several days to release if a transaction is not completed.

Failed or Declined Payments

Common Reasons

  • Insufficient funds
  • Incorrect card details
  • Expired or cancelled cards
  • Transaction limits exceeded
  • Bank security restrictions
  • Payment gateway issues

What Happens

  • You will be notified immediately
  • Your order will not be processed
  • You may retry payment using another method
  • Stock availability is not guaranteed until payment succeeds

Payment Verification

To protect both parties, additional verification may be required for:

  • High-value orders
  • Billing and delivery address mismatches
  • First-time customers above a certain value
  • Orders flagged by fraud detection systems

Orders remain on hold until verification is completed. Verification is typically completed within 24 business hours.

Refunds and Chargebacks

Refunds

Refunds are processed in accordance with our Return & Refund Policy.

  • Card payments are refunded to the original card
  • EFT payments are refunded via bank transfer
  • Mobicred refunds are processed to the Mobicred account

Refunds are usually processed within 7 business days.

Chargebacks

Please contact us before initiating a chargeback. Most issues can be resolved directly without involving your bank.

Third-Party Payment Processors

  • PayFast: Cards, Instant EFT, and alternative payment methods
  • Mobicred: Credit facility payments

We do not have access to your full card details at any time.

Payment Disputes

If you have any payment-related concerns, contact us at:

Email: info@vorax.co.za
WhatsApp: +27 68 641 2912
Phone: +27 68 641 2912

Legal Compliance

This policy complies with:

  • Consumer Protection Act (CPA)
  • Electronic Communications and Transactions Act (ECTA)
  • Protection of Personal Information Act (POPIA)
  • PCI DSS Standards

Contact Us

Vorax Technologies (PTY) Ltd
Trading as Vorax
Registration No. 2025/494434/07

Address:
24 Doringboom Street, Allen Grove
Kempton Park, Gauteng, 1619
South Africa

Get in Touch:
Email: info@vorax.co.za
WhatsApp: +27 68 641 2912
Phone: +27 68 641 2912
Website: https://vorax.co.za
Contact Page: https://vorax.co.za/pages/contact

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